User Management
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      3. User Management

      How do I unlock a locked user account?

      When a user has too many failed login attempts their user account gets locked - This article provides information on unlocking a locked user account.

      Unlocking a user account can only be performed by Administrators and accessed through SETTINGS (Cog icon) in the top right-hand corner of the screen and then USERS  from the left-hand menu.

      When a user has attempted to login to AppScore with an incorrect username, password or both more than 5 times their user account is locked out for 15 minutes - Locked user accounts can be identified on the USERS screen with a status "Locked".

      • To unlock a user account click on the user account and then UNLOCK

      Locked user account notification with unlock button

      • The user will now be able to login into AppScore

      You have successfully unlocked an AppScore user account