Understanding the Benefits & Concerns of AI in Cloud Computing

Understanding the Benefits & Concerns of AI in Cloud Computing

Posted by Shannon Jackson on Jan 19, 2023 3:00:51 PM

Cloud computing is becoming increasingly popular and widely adopted across many industries. Companies are recognising the benefits and cost-savings that come with using cloud-based services, and with cloud computing technology becoming more mature, it’s also becoming significantly more accessible and user-friendly.  

Artificial Intelligence is also greatly advancing year-on-year, with more capable AI systems being developed. The increasing availability of large amounts of data and powerful computing resources are also driving the development of more sophisticated AI algorithms and applications, enabling the creation of more human-like AI systems such as OpenAI’s ground-breaking ChatGPT. It’s likely that 2023 will be the year that AI went mainstream. 

So, it is no surprise that the use of artificial intelligence within cloud computing is leading to a new era of innovation and efficiency which is profoundly impacting industries across the board. There are numerous advantages of AI in cloud computing, from the ability to process and analyse data in bulk to the development of new business models. But there are also concerns about the use of AI in cloud computing, including the potential for data breaches, job displacement and even discrimination.  

In this blog, we’ll be exploring the impact that AI is having on operating systems, disaster recovery, specific tasks, and the benefits and concerns that surround the use of AI in cloud computing.   

The benefits of Artificial Intelligence in cloud computing 

Data processing  

As I’ve already mentioned, one of the key benefits of Artificial Intelligence in cloud computing is the ability to process and analyse large amounts of data at a much faster rate than more traditional methods.  

One of the advantages of cloud computing is that it allows for the storage and processing of data in a centralised location, which means that Artificial Intelligence algorithms are able to easily access and analyse the data. This is particularly useful for companies that tend to collect and store large quantities of data, such as e-commerce websites, social media platforms and internet service providers.  

Efficient and accurate decision-making  

Another major benefit of AI accessing and analysing data stored through cloud computing is the ability to improve the efficiency of decision-making whilst also increasing the accuracy of predicting what the correct decision is.  

We can train AI learning algorithms to identify patterns and make predictions that are based on data, which in turn can help companies make quicker, better decisions. This means that businesses in industries such as retail can use AI to analyse customer data to predict which products will be the most popular. This can then help companies to make more informed decisions about inventory and sales.  

Improvement of customer support 

AI in cloud computing can also help to improve customer service and support. AI-powered chatbots can be used to provide quick and accurate responses to customer questions, which can help companies to improve their customer satisfaction as well as reduce the need for human customer service representatives. Furthermore, as we have discussed already, Artificial Intelligence can analyse customer data and identify patterns. This analysis can then be used to improve a company’s marketing and advertising strategy.  

Autonomous systems  

One of the most exciting areas of AI and cloud computing which is having a huge impact is in the autonomous systems industry. Self-driving cars, drones, and other autonomous systems rely on the processing power and data storage capabilities that you can only achieve with the cloud to function. Using the cloud allows these systems to access real-time data and conduct decision-making based on this data, which is crucial for the safe and efficient operation of these systems. 

New Business Models  

The combination of artificial intelligence and the benefits of cloud computing is also leading to the creation of new business models. For example, companies are now able to offer AI-powered services on a subscription basis, such as Amazon Web Services (AWS) and Microsoft Azure, which can help companies to generate new and recurring revenue. Further to this, the cloud allows companies to scale AI-generated services quickly and easily, which can help organisations reach a wider customer base.  

This scaling is done by the cloud by providing on-demand access to resources such as storage and processing power. Through cloud computing, companies are able to easily increase or decrease the number of resources they are using based on their needs. This allows companies to scale their AI-powered services as required, without the need for significant capital expenditures. Many cloud providers also offer pre-built AI services and tools which can quickly be integrated into existing applications, quickly allowing businesses to add AI functionality to their services.  

AI Research  

Another area where AI in Cloud Computing is having an impact is in the field of AI research. The ability to access large amounts of data and powerful computing resources in the cloud is helping researchers develop more advanced AI systems. The development of strong AI, which is capable of passing the Turing test, is becoming more and more realistic. 


Finally, Artificial Intelligence in cloud computing also has the potential to help revolutionise the healthcare industry. AI algorithms can analyse medical data and then make predictions about a patient’s health, which can aid doctors in making an accurate diagnosis and creating treatment plans. Additionally, AI-powered telemedicine such as virtual consultations, remote monitoring and so on, can help doctors to remotely diagnose and treat patients, which may help to improve healthcare in more remote areas.  

Concerns about AI in cloud computing 

Despite the advantages of AI that we have discussed above, there are some concerns about the impact of using Artificial Intelligence in cloud computing.  


One of the main concerns centres around the potential for data breaches and cyber-attacks. As more and more data are stored in the cloud, the risk of data breaches and cyber-attacks increases. Additionally, AI-powered systems can be vulnerable to hacking and manipulation, which creates security risks. This can lead to the exposure of sensitive information, loss of confidential data and potentially serious repercussions for individuals, organizations and governments.  

Of course, this is one of the risks of cloud usage in general even without the use of AI, and the cloud offers many capabilities that can be used to greatly minimise this risk.  

Job Losses  

Another concern is around the potential for job displacement as AI systems become more advanced and efficient. There are worries that this will lead to AI replacing human workers in certain industries. This may lead to significant job losses, which can then lead to a negative impact on the economy overall. In the near future, it’s going to become extremely important for industries and even the government to consider the potential for AI to reduce jobs and work to mitigate any effects it may have.  

However, history has shown that in the long run, employment increases as new industries and job opportunities are created as a result of technological advancements. For example, the introduction of the printing press led to an increase in the number of jobs related to printing and publishing. Similarly, the use of robotics in car manufacturing has led to a reduction in the cost of vehicles, making them available to more people, whilst creating new jobs in the field of robotics and automation. It is important to note that while some jobs may be displaced by AI, new opportunities are likely to arise as a result of its integration into various industries. 

Dependency on cloud providers 

Relying on cloud-based AI systems and services comes with risks. If the cloud computing service provider that an organisation uses were to experience an outage or shutdown, there could be significant disruptions to the AI systems as well as the services which depend on them. This may lead to a loss of revenue, trust and reputation damage for an organisation. This risk must be considered during system design to ensure appropriate fault tolerance is built into the solution. 

Fairness, transparency, and accountability  

Cloud-based AI systems and services can be quite complex and opaque in their offering, making it difficult to understand how the AI makes decisions or detects and corrects any errors that it comes across. This can be a concern if an Artificial Intelligence system were used within critical applications such as healthcare or finance where errors may have serious consequences. The design of the system also needs to take this into account with clear documentation as to how data is processed and handled. 

AI accessibility 

Suppose AI is only developed and controlled by large organisations and governments. In that case, there is a risk of a small number of actors having disproportionate influence and power over the technology and its applications. 

Projects like OpenAI (the creators of ChatGPT) play a crucial role in ensuring that the benefits of artificial intelligence (AI) are accessible to everyone, not just governments and large organizations. OpenAI's open-source approach means that anyone can access and use its technology, which helps to level the playing field and prevent a small number of actors from monopolizing the development and deployment of AI. Additionally, OpenAI's focus on safety and transparency helps to build trust and promote the responsible use of AI, which is essential for the long-term success of the field. Overall, initiatives like OpenAI are vital for promoting fairness, accessibility, and accountability in the development and deployment of AI. 


To conclude, it's important to consider the concerns around the consequences the use of Artificial Intelligence can have. These need to be weighed up against the significant potential of AI in cloud computing. 

As we move closer and closer to a world in which AI systems are becoming integrated into every aspect of our lives, it's important to make sure that the benefits are well distributed and that the potential negative consequences are minimised in any way possible. To do this, it's essential to stay informed and educated about the developments in the field of AI and cloud computing.  

AI in cloud computing is a powerful combination of technology which is leading to new and exciting innovations that may revolutionise many industries for the better. The ability to process and analyse large amounts of data, improve decision-making, and the other benefits I have discussed in this blog are just a few of the benefits this technology combination can bring to the table. However, concerns around security, job losses and the other concerns discussed above need to be addressed as AI becomes trusted in cloud computing.  

If you think you could benefit from some expert advice on AI and the cloud, or anything else to do with cloud computing, cloud migration and cloud modernisation, you can contact one of our cloud experts who will be happy to help you with any aspect of your cloud journey.